For the benefit of everyone Luxe Hair Design has a few policies we ask our guests to read and follow:
We may ask for a deposit on certain services upto 50% of the intended value. This is refundable or transferrable to another date if outside of our 48 hour policy on cancellations.
When booking online a small booking fee is required to secure the appointment, this is deducted from the price of your service. If you cancel your appointment outside of the 48 hour notice period the amount will be automatically refunded to your bank account, if you cancel without at least 48 hours notice we reserve the right to charge up to the full service amount that was booked. Our online booking system is hosted by Phorest salon software, by booking online you are entering into an agreement with them and all booking fees are handled by them.
As appointment availability offered by the online booking system is allocated by a computer we may have to make slight changes to make the best use of stylist time. By booking online you accept it is your responsibility to make sure you have booked the correct service and are responsible for cancelling and changing as necessary. If the correct service isn’t booked we may not have the time and may have to re-schedule.
If you are late where ever possible we will try to carry out the full service, however so as to not impact on other clients appointment time we may have to rebook or shorten the service you are booked for. You may be charged for the full original service.
Changes To Service
If you change your mind on the service you booked please let us know beforehand as this may make a difference to our timings. For example you booked full head foils and cut and finish and decide actually it doesn’t need cutting this time. You may be charged for the appointment time taken up if you do not let us know.
All new colour clients must have a consultation before they have a colour service at the salon. This is so we can meet you, discuss what you would like in detail, talk about your options and then we can book out the correct amount of time for your appointment and give you an accurate price for the service. It also helps us to assess your hair and do any necessary testing (including allergy alert test) to see if the result you want is achievable.
Allergy Alert Tests (AAT)
If you haven’t had your hair coloured with us before or not for a long time you will need to have an AAT at least 48 hours prior to any colour service. Our allergy alert policy is as follows:
We request that clients don’t e-mail us if they need to cancel. The inbox isn’t monitored all the time and we need to know changes to the diary sooner rather than later. Please call 0125266030, leave voicemail if we do not answer.
By booking an appointment at Luxe Hair Design you agree to the terms and conditions.