In case you were wondering if it’s safe to come in to Luxe Hair Design, we want to reassure clients that when we re-open we are taking all the usual and extra precautions to protect our clients and ourselves.
Things you should know before attending your appointment:
We have had to remove the use of our waiting area so please arrive on time and wait outside or in your car. (We wouldn’t want you waiting outside in the rain). If we can see you outside we’ll greet you at the door to let you in. If we can’t see you we will call your phone when we are ready for you. If you are late we may not be able to carry out your service as our timings are crucial.
Please bring a face covering, although the official guidelines for close contact services didn’t require clients to wear face coverings when we first opened they have now updated the guidelines and made it mandatory for clients to wear a face covering effective from 8th August. We have a limited amount we can hand out for a minimal charge.
We will temperature check you on arrival and there will be hand sanitiser located at the entrance that you must use before entering the salon.
Your stylist will greet you and sit you at a station, that will be your station for the duration of your appointment.
We ask that you keep belongings to a minimum, laptops, phones and small personal items are fine but big bags and coats we kindly ask you leave at home/in car. We have no facilities to hang up coats because of cross contamination, if you must wear a coat we kindly ask you bring a bag and are able to fold it up and store it at your feet.
We will only be serving water in disposable cups and not our normal menu of refreshments. We have also had to remove our magazines for the time being, you may bring your own drinks and reading material, but please no food.
Please do not have anyone accompany you to your appointment, including babies and children. We simply do not have the room in the salon to comply with social distancing if there is more than one person to each stylist.
Please allow extra time for your appointment, we have had to book extra time as we know roots will be very much longer and cuts will almost be restyles. For this reason there will be fair but necessary price increases for your first appointment for the extra time and product needed for your appointment after this amount of time.
We ask that where possible you pay by card only. Our card machine is contactless you to £45 and is sanitised after every use.
What we have done to protect us all:
We have removed the need for a reception area by asking clients to wait outside and we will be taking payments at your seat after your appointment.
We have placed hand sanitiser at the entrance for use on arrival and exit and positioned sanitiser on each work station and key areas around the salon
We have changed our opening hours and altered our rota so that there is only ever 3 stylists working with 1 client each, so maximum 6 people in the salon at one time. This ensures we can effectively adhere to social distancing guidelines.
We have installed screens as you come in through the front door, at the basin area and at key points between the work stations for extra confidence.
We only have 3 work stations in operation, the screening has created 3 protected work areas to comply with social distancing.
Staff will be wearing visors at all times and will be washing their hands as per guidelines from Public Health England in between every client, when they leave main salon area and take part in other tasks and more frequently throughout the day.
Each work station (chair, glass shelf and mirror) will be sanitised after each client, all tools will be cleaned with barbicide (anti viral solution) or put in LED steriliser between each client. Each stylist has their own sanitiser spray and disposable cloths.
The basin chair and sink and neck will be sanitised after every use.
We will be using disposable towels and either disposable gown or a fresh washed gown on every client.
More frequent cleaning of the entire salon will take place at regular intervals through the day, including door handles and light switches.
We are appointment only, there will be no entry to the salon without an appointment. The door will be clearly marked that there is no entry.
We will have doors and windows open for increased ventilation as per the official guidelines.
Disappointingly there was a lot of misinformation published in the national papers after it was announced we could open, not being able to blowdry being one of them. The official guidelines place no restrictions on blowdrying, we are however taking into consideration what is and isn’t necessary. Most cuts cannot be completely finished to the standard we expect without drying the hair, hair can’t be textured or finished properly until it’s dry. We won’t be blowdrying long hair either bouncy or smooth because of the length of time it takes, we will instead rough dry and then style either wavy/curled or straight/smooth with straighteners or tongs where at all possible.
Our bar and waiting area is now staff only. Our toilet that is adjacent to this area remains open but we ask if it’s use can be kept to a minimum. Guidelines stipulate the toilet must be cleaned after every use.
Paper towels have replaced the hand towel in toilet and can be disposed of safely in bin provided.
Staff and clients will be temperature checked. If you feel unwell or experiencing any symptoms (new continuous cough, fever, loss of or changed taste and smell) we ask that you stay home and cancel your appointment. Staff will also be asked to stay home and isolate if feeling unwell or experiencing symptoms.
We have carried out a Covid-19 risk assessment. We have looked at the whole client journey and staff journey through the salon and altered the way we do things to minimise the risk to ourselves and clients. All staff have been trained on what is now expected.